Due to MCO at Malaysia, shipment might be facing delay problem. Starting 1st June 2021, our physical store will be close until 28th June 2021,
however our online store operates as usual. Our Facebook replying message hour is 1pm till 3pm and 7pm till 9pm.(Updated on 29th May 2021)

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    退款规则

    Returns
    Our policy last for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    - Booster Pack/Box of Trading Card Game
    - Theme/Starter Deck of Trading Card Game 
    Figure of Trading Figure
    - Single Card  
    - Ichiban Kuji

    -Gift cards
    - Downloadable software products 
    - Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    - Book, dice, figure or toy with obvious signs of use
    - Figure, trading card game accessories or video game that has been opened
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    - Any item that is returned more than 7 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at shop@acecards.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are factory defect. Factory defect didn't apply to trading card game section due to the pull from trading card game is random with random of the card condition. If you need to exchange it for the same item, send us an email at shop@acecards.com and send your item to: Ace Cards & Collectibles, T-059, 3rd Floor Mezzanine, Mid Valley Megamall, 59200 Kuala Lumpur, Malaysia.

    Packaging Box 
    It is our policy that packaging is for the protection of the toys or figurines inside. Therefore, for all of our products, we do not replace packaging. 

    Shipping
    To return your product, you should mail your product to: Ace Cards & Collectibles, T-059, 3rd Floor Mezzanine, Mid Valley Megamall, 59200 Kuala Lumpur, Malaysia

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.