Due to MCO at Malaysia, shipment might be facing delay problem. Starting 1st June 2021, our physical store will be close until 28th June 2021,
however our online store operates as usual. Our Facebook replying message hour is 1pm till 3pm and 7pm till 9pm.(Updated on 29th May 2021)

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    物流政策

     

    Thank you for visiting and shopping at Ace Cards & Collectibles. Following are the terms and conditions that constitute our Shipping Policy.

     

    Shipment processing time

    All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    For Local Bank Transfer Payment:
    Kindly make the payment within 24hours and reply this email together with the proof of payment. You can also email the payment slip or receipt to payment@acecards.com by mentioning your Order# Number as well.

    Below is our bank details:
    Maybank
    Account Name: Ace Cards & Collectibles
    Account Number: 5144 8656 9383

    Public Bank
    Account Name: Ace Cards & Collectibles
    Account Number: 321 770 4215

     

    Domestic Shipping delivery estimates.

    Shipment method

    Estimated delivery time for Peninsular Malaysia

    Estimated delivery time for Sabah, Sarawak and Labuan

    Pos Laju, GDex, Skynet, Citylink 2-4 business days 3-7 business days

     

    Domestic & International Shipping Policy

    ace cards ("we" and "us") is the operator of (https://www.acecards.com)
    ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

    1. General
    1.1 Subject to stock availability.
    We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


    1.2 Pre-Order
    The Pre-Order item is a coming soon release item. This item is NOT ready to ship out. Release date is mentioned in item description (release date subject to change). Pre-Order item once place & confirm order is NOT allow to do cancellation. 


    1.3 Back-Order
    The Back-Order item is a coming soon restock item. This item is NOT ready to ship out. Restock date is mentioned in item description (release date subject to change). Back-Order item once place & confirm order is NOT allow to do cancellation. 

    2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


    3. Return
    3.1 Return Due To Change Of Mind
    ace cards will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
    Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We will refund the value of the goods returned but will NOT refund the value of any shipping paid. Please refer to our refund policy for more details: https://acecards.com/policies/refund-policy

    3.2 Non-returnable items:
    - Booster Pack/Box of Trading Card Game
    - Theme/Starter Deck of Trading Card Game
    - Figure of Trading Figure
    - Single Card
    - Ichiban Kuji
    - Gift cards
    - Downloadable software products
    - Some health and personal care items

    3.3 Warranty Returns
    Warranty is subject to selected product and terms of the product Limited Warranty. ace cards will happily honor any valid warranty claims, provided a claim is submitted within the warranty period of the item. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Customers are allow to walk in to our retail store to claim the warranty as well. Upon return receipt of items for warranty claim, you can expect ace cards to process your warranty claim within 7 days.
    Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)


    4. Payment
    4.1 Pending Payment
    Orders with payment method [Bank Deposit] or other pending payment methods that exceeds the payment period of 24hours will be cancelled immediately.


    4.2 Balance Payment
    For pre-orders or back-orders, a notification email will be sent once the item has arrived. The balance payment must be paid within 7 working days. Orders that exceeds the payment period will be cancelled immediately and the deposit will be forfeited.


    5. Delivery Terms
    5.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 - 7 days


    5.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 - 22 days. This
    varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


    5.3 Change Of Delivery Address
    Orders placed before 12 PM - MYT (UTC+08) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


    5.4 Change Of Delivery Address
    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


    5.5 P.O. Box Shipping
    ace cards are unable to offer courier services to these locations.


    5.6 Military Address Shipping
    ace cards are able to ship to military addresses using Pos Laju courier services within Malaysia if the address is allowed. International shipping is subject to the address condition.


    5.7 Items Out Of Stock
    If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item or send first upon your request.


    5.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


    5.9 Self-Collection
    Orders that are left uncollected at Ace Cards (Mid Valley, Kuala Lumpur) after 30 days, will be automatically returned to Ace Cards warehouse. Any further arrangement will require additional processing fees.


    6. Tracking Notifications
    Upon dispatch, customers will receive a tracking number or link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


    7. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


    8. Duties & Taxes
    8.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the website.


    8.2 Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ace cards encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ace cards at the customers expense, and the customer will receive a partial refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. Partial refund is due to the current market value of the product.


    9. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. Cancellation didn't apply to Pre-Order and Back-Order.


    10. Insurance
    10.1 Purchase a Insurance
    Parcels are insured for loss and damage up to the value as stated by the courier service company. For high value item, you can request to purchase an insurance to cover your parcel upon placement of the order. Please left a note when you place an order or email us for insurance cover purchase.


    10.2 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

    10.3 About Damaged Packaging
    It is our policy that packaging is for the protection of the toys or figurines inside. Therefore, for all of our products, we do not replace packaging. Your understanding is greatly appreciated.

    10.4 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost. Refund value is up to the value as stated by the courier service company.


    11. Customer service
    For all customer service enquiries, please email us at hello@acecards.com
    We are reachable by contact with us.