Our return policy is valid for 7 days from the date of purchase. If more than 7 days have passed since your purchase, we regret that we are unable to offer a refund or exchange.
To qualify for a return, the item must meet the following conditions:
The item must be unused and in the same condition as when it was received
The item must be returned in its original packaging
A receipt or proof of purchase must be provided
Please note that items must not be sent directly to the manufacturer.
For products purchased through acecards.com or our retail store, returns or exchanges will only be accepted under the following circumstances:
Item damaged upon arrival
Quality issues
Incorrect item received
Incomplete parts
Factory defects
Returns or exchanges will not be accepted for the following reason:
Change of mind
The following product categories are strictly non-returnable:
Trading Card Game Booster Packs / Booster Boxes
Trading Card Game Theme Decks / Starter Decks
Trading Figures and Blind Boxes
Single Cards
Ichiban Kuji items
Product packaging is intended to protect the item contained inside. As such, we do not replace packaging boxes, including packaging for toys, figures, or collectibles.
Exchanges are only offered for items confirmed to have a factory defect.
Please note that factory defect claims do not apply to Trading Card Game products, as card pulls are randomized and card condition may vary due to the nature of the manufacturing process.
To request an exchange, please contact us at:
Returned items should be sent to:
Ace Cards & Collectibles Warehouse
A-0-1 Gembira Park
Jalan Riang, Taman Gembira
58200 Kuala Lumpur
Malaysia
Once your returned item has been received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
Refunds are only applicable in situations where a replacement item is unavailable.
If your refund is approved, it will be processed and credited to your original method of payment within several business days.
Only regular-priced items are eligible for refunds.
Items purchased during sales or promotions are non-refundable.
If you have not received your refund, please complete the following steps:
Check your bank account again
Contact your credit card provider, as processing times may vary
Contact your bank, as additional processing delays may occur
If you have completed these steps and still have not received your refund, please contact us at:
Tel: +6019-991 8059
Email: shop@acecards.com
Please send returned items to:
Ace Cards & Collectibles Warehouse
A-0-1 Gembira Park
Jalan Riang, Taman Gembira
58200 Kuala Lumpur
Malaysia
Customers are responsible for all return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
Depending on your location, delivery times for exchanged products may vary.
For items valued above RM100, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
