Fair policies for the collector community.
Returns accepted within 7 days from the date of purchase
Items must be unopened with original packaging intact
Safe transit with tracking and insurance coverage
7-Day Window: Return requests must be initiated within 7 days of the date of purchase.
Condition: Items must be unused, in the same condition as received, and in their original unopened packaging.
Proof: A valid receipt or proof of purchase is required for all returns.
The following items are strictly non-returnable to protect the integrity of the collectibles market.
Due to the randomized nature of collectible products, the following are strictly non-returnable:
Factory Defects: Exchanges are only offered for confirmed factory defects. Note: This does not apply to TCG pulls (randomized results).
Packaging Policy: We do not replace outer packaging boxes (e.g., Funko or Figure boxes) as their purpose is to protect the internal item.
Reporting: Please email shop@acecards.com within 48 hours of delivery with photos of the issue.
Inspection: Once your return is received at our warehouse, we will notify you of the approval or rejection of your refund.
Store Credit/Refund: Refunds are only applicable if a replacement item is unavailable.
Payment: Approved refunds will be processed back to your original method of payment within several business days.
Address: Returns should be sent to: Ace Cards & Collectibles Warehouse, A-0-1 Gembira Park, Jalan Riang, 58200 Kuala Lumpur.
Cost: Customers are responsible for all return shipping costs. Shipping fees are non-refundable.
Insurance: For items valued above RM100, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
